Prior to Christmas 2020 USPS issued warnings about possible seasonal shipping delays. Now, this happens every Holiday Season. It is now February 27, 2021 so can we safely say the holiday season is behind us? Yet USPS still warns of shipping delays and bears no responsibility for late deliveries.
Parts we ordered 3-4 weeks ago have yet to arrive. And no tracking updates to let us have an idea of when/if packages will arrive. We have to visit a postal facility to be able to take a deeper dive into locating our packages. Some of them are in a container that is on a jet that was sitting, grounded and unable to fly because of the recent winter storms that blanketed 70+ percent of the United States. BTW, USPS contracts with FedEx, who grounded its’ planes from flying until February 25.
Assuming that most of our customers do not know what happens within the shipping industry from day to day, they only know us as the entity that is not delivering the products they ordered in good faith, to be delivered on time.
What can we tell them?